HP OfficeJet 7310 All-in-One Printer

I was delighted with this purchase. I love the copy feature; with the ability to do legal and A4 size prints. The features are tremendous for the price and the versatility unsurpassed. The quality of the output is tremendous considering that it is an inkjet printer and I have never once had a jammed fax. The fax feeder has been outstanding and problem free. Having a copier, scanner, photo, printer and fax all rolled up in one outstanding wireless machine for a reasonable price is a big feat. So far, so good. I wish that the inks were less expensive; and am looking into alternatives..but aside from that..I am delighted with my purchase. I also have two other laser printers as well; but this wireless inkjet gives them a run for their money.

Bentley/2007

Thought it sounded great. Major flaw: will not automatically answer faxes if you have voice mail indicator on your phone!

Had the printer for just over a year with light use. I started getting numerous error messages, then the printer would stop printing in the middle of a page or I couldn't get it to print at all. Spent over two hours in a hp chat session that made little sense - (was told to push buttons my printer doesn't have, and when I told the rep that nothing happened after a procedure to re-set the printer, she replied "great, that means it worked.") After I was finally told that there seemed to be a hardware issue and there was nothing further I could do, I was then offered the option of getting the printer serviced for $290, the same price I paid for it a year ago, or upgrading to a C6180 for a 'special price' of $300, which is $20 more than the current price on Amazon. This product has been a waste of time, money and energy.

We've had this machine for 2 years, and the automatic feeder started its problems. Whenever we try to use it for muliple-page faxing or copying, sheets would get stuck together. This is very annoying because it is extremely painful to track which pages got faxed/copied or not. This is the most annoying feature and because of it, I'm not recommending it.

I have owned the printer for one year. The only reason I gave the printer two stars was because when it prints (only reliably printing via USB) the pictures are beautiful. The copy, scan, and fax features work. I have not used the duplex.

If you want to print via a network, then almost all print jobs will sponsor an error message, "This document failed to print." A single print job may eventually print out with multiple error messages and printing line by line with many pauses during the printing process. I usually cancel the print job, drag the USB cable to the PC I want to print from and restart the print job.

When first purchased, I made multiple calls resulting in many hours on the phone with technical support. Mostly they suggested that I reinstall the HP software. The last call asked I reinstall Windows which I was unwilling to do. A few months ago, I did however purchase a new HPdv9000t notebook and freshly installed the HP pinter software on it, which did not work. (Love the notebook by the way.) Regular and escalated/next tier support was offshore. Each person tried hard, but was unable to support beyond reading from a script, having little real technical knowledge.

Gone are the days of the solid HP printer product.

The print, fax and scan results are excellent for the price paid. The process is *horrendous* and the after-sales service appalling. If you're patient and knowledgeable, you might just get away with a clean installation. If not, buy something else.
Software provided with machine is redundant at best, nightmarish on a day-to-day basis and a good reason for not buying the unit. However, photo quality prints are better than my local professional developer's. Ink is long-lasting and fairly consistent without being too expensive and the unit is reasonably easy to use.
I installed the s/w on a PC which can print documents in Greek. The unit's software interface came out as some sort of mutant braille, making it completely unusable. After-sales was bad to the point of ridiculous (HP sent me a customer satisfaction survey afterwards - in French). My workaround was to print screen captures from another PC.
You should consider this unit only if you are at least very knowledgeable, if not an expert in IT.

This is our second all-in-one from HP. The other one still prints fine, but the scanner system exhausted itself! So, we decided to buy a new all-in-one and chose this one due to the double sided printing capability (very important to us) and because we did not have to deal with multiple cartidges - just the color and black and white one. So far, we love it! And expect to have it working problem free for many years. And, the Amazon pricing and free shipping was unbeatable! Thanks, Amazon

Found product easy to install and easy to use. Great product. Just follow directions and every thing is well

Needed Network connectivity. Got it from Microsoft PC's and Apple Mac's.
Both sides of paper and on the Net.

Excellant

When I recieved the 7310 it would not work and I quickly came to the conclusion that the ethernet connection was bad. I spent a considerable amount of time on a chat session with an HP rep and got nowhere. I emailed support the next day and never got a reply to the email. I spent at least an hour on the phone with a rep who came to totally rediculus conclusions. He told me I had to have the ethernet connection directly to my router, no switch could be tollerated and he told me the max length for the cable was 10 feet. I was always told the cable, switch, or router were bad, or I had screwed up settings on the unit or did not have my router settings right. The next day I spent another hour plus on the phone and finally was bumped up one level of support. I told the guy I have an electrical engineering degree, explaind the symptoms (again), explained what had been tried (again) and in under two minutes he told me I would get a new unit with return shipping for the one I had. The new one came and worked fine but I would be totally incensed if I were trying to use it in a business.

The HP 7310 appears to be a great home/office or office printer, and if you're working with low volume and willing to put up with some software annoyances, then it is what it appears to be. The output quality and the scanning quality are above average. The duplex printing is nice. The software is a complete re-write of the software that came with older generations of OfficeJets. Feature-wise the software is an improvement, but reliability is a downgrade. For example, the scanner supports scanning multi-page documents into multi-page tiff files, but about 20% of the time the scanner mistakenly thinks it is scanning a document on the glass instead of documents in the sheet feeder--even if you've carefully placed the documents in the sheet feeder. If you do a lot of scanning, you will become annoyed with the occasional error message that "you can't start a new scan because the scanning software is already running" although there is nothing identifiable in the Windows Task Manager to shut down; the only resolution I've found to this is to reboot and HP support has not been able to resolve this issue. I've also spent hours trying to transfer a digital camera memory card to the computer; the printer reads the card but the software thinks there are no images to transfer; I would have saved a lot of time by purchasing a $15 dedicated card reader for this purpose. This is a good printer, but a couple stars away from being a great printer.

I really NEEDED this printer. I even overlooked the 'shaking' of the printer and table it sat on during printing. In less than a year-the scanner errors began and the ink catridge symbols are a problem. I have always loved HP but now will try a Canon printer.

after 1 year and 2 weeks -- yep, on a one-year warranty -- my 7410 displayed "carriage jam" and the best support could do was tell me to take a $50 discount on a different HP printer. i said "do you mean it's garbage now?" and he said "yep". and much web searching confirmed it. what a deal. i'll never buy HP again. it was pretty noisy anyway, but i figured i'd get more ROI than i did. support person had a who-cares attitude, too.

I was a bonafide HP-a-phobe before this printer. The bad service and buggy software almost made me buy an Epson. However, I couldn't find anything like this with any other maker. It prints fast on both sides, sends faxes, copies, and scans, easily. No error messages, no B.S. Which is good, because I doubt their customer service has improved. For now I am a raving fan.

As a repeat HP customer, I have been very satisfied with their products. Prior to purchasing a 7310, I owned a previous generation multifunction, the HP 155xi. Very similar to the 7410 (with two paper trays), it worked flawlessly for two years before I decided to sell it during a cross-country move. After eight months of use, the 7310 has performed well without any major problems. Like most users, I am a bit alarmed at the cost of the ink.

The true beauty of these "higher-end" multifunction printers is their ability to provide users with a self-contained office. With sheet-fed scanners, they can perform large document scanning to foster digital document archival. While I have not been able to go completely paperless, I have scanned thousand of pages of documents directly to Acrobat with this printer and its predecessor. It makes for keeping receipts, invoices, contracts and owners manuals an organized process. With my "Virtual File Cabinet", I have 750 documents stored. These would otherwise be consuming an entire metal file cabinet and requisite floor space.

What amazes me about these printers (i.e. 7310 and 155xi) is that they do NOT appear or feel very solid. For example, when you pick up either printer, the plastic creaks. The paper trays appear as if they would break off if a load of greater than ten pounds were applied. Yet, after printing and scanning thousands of pages of documents, there has not been one failure. Moreover, I have moved multiple times while owning both printers and neither experienced any damage during transport.

Adding to solid construction is a great feature set and printing speed. While many of the features on this printer are superfluous, the overall performance is far better than with cheaper models. The 7310 is very fast, both during printing and scanning. Also, unlike the really low-end models, the copying capability uses processing power resident in printer. It does not need to be connected to a computer and, as such, is very fast.

A nice productivity feature on the HP 7310, also not available on low-end multifunction printers, is a duplexing ability. Double-sided printing is a great weight and space saver when traveling. The only caveat is that the process is very, very slow. Don't attempt to print large double-sided documents five minutes before leaving for the airport.

Like most users, my biggest complaint with this printer is the cost of the ink. The practice of paying outrageous sums on ink cartridges to subsidize the original equipment costs is standard throughout the industry. Printer manufacturers should be a bit more transparent on their true cost of ownership. Obviously, they have a reason not to do this. In my use of the printer, I am finding the ink cost to be a major expense. This is, in part, because I never have time to price shop during the time crunches when I typically need the ink.

Similar to other peripheral manufacturers, HP wants to capture as much of your desktop space as possible. The printing software has annoying splash screens that indicates the status of the cartridges. Moreover, in the single time I installed 3rd party ink, I received messages thanking me for using Genuine HP ink cartridges - every time I printed a document. This was incredibly annoying. The fixes I found on the web did not work.

What is particularly amusing, and perhaps offensive to some, is the enclosed "recycling" envelope that comes with new HP ink cartridges. This prepaid envelope, with the empty cartridge, goes back to HP so that it can demonstrate its environmental leadership. Of course, HP doesn't want the empty cartridges to go back into the hands of companies that refill and remanufacture them. Although I haven't done the calculations, I would assume the transportation and handling costs would actually do more harm than good to the environment. My suggestion is to fill the prepaid envelope with torn up remains of the consumer packaging that comes with the cartridges.

In the latest incarnation of its high-end consumer multifunction inkjet printers, HP has done a great job of packing both performance and a extensive feature set into a device the average user can afford. While generally a good value, the ink dramatically increases the total cost of ownership. It you can tolerate paying $30 for each cartridge every few months, then you will enjoy this nice addition to your home office.

Pros
Great print quality
Extensive feature set
Duplex printing

Cons
No duplex scanning
Outrageous ink
Invasive Software



I have the Officejet 7310 for 2 years and I liked it alot. The only problem I had was with the fax. The pages often stuck together or I had to refax item. Last week my printer broke - carriage jam. After 2 chats with HP tech they told me to clean the printer. The black cartridge had leaked and got all over everything. After cleaning it I bought 2 new cartridges. Now it has a permanent carriage jam and I can't use it. I chatted with HP again online and the tech person didn't know what she was doing. You may like the machine when you first buy it, but buyer beware. I had an HP 960 for 5 years and I beat it to death. I do bulk printing. Then I bought another printer and it was a dud. Staples replaced it 3 times in less than a year and I had the same problem with the feeder. THey just don't make them the way they used to.




I have owned this printer/scanner for more than a year. During that time, it was the source of endless frustration. First, the sparse positive is that it does as it advertises:

It scans.
It prints.
It faxes.
It makes copies.

However, every single thing it does, if it accomplishes it at all, has major caveats, including some that are so mind-numbingly frustrating, I could only recommend it to my enemies.

The software is nightmarish and like most other HP products, is never updated. It has a well-documented bug which causes machines to freeze on suspend, but while documented, it has never been fixed. The solution is to disable the software, or give up the ability to have your machine go to stand by.

Even if you keep the software, it fights you every step of the way. God knows what it's doing, but when it's running, it chews up about 5% or more of processor time by itself, while the machine is idle and the software is NOT in use.

All the software foibles aside, the machine itself manages a so-so fax, poor quality scans which are barely adequate for copying a document, but do no justice to a photo. The automatic document feeder jams with regularity and its use is actually slower than just feeding the documents yourself, because you are forced to clear jams constantly, and the way the document feeder works, the scans themselves often smear and distort. It is a uselessly broken feature.

The print quality is just average, or below average, and is slow.

But the reason I am ready to bury this thing is as follows: every couple of months, whether or not you use the ink cartridges, it will demand a new cartridge with a vague "cartridge error". I don't know if this is intentionally to force the user to buy new catridges, or if over time, the cartridges themselves clog up and must be replaced, but most recently, a new cartridge with *3* pages of print went belly-up after 2 months.

And here's the clincher: you can't use ANY other function until you replace the cartridge. How's that for holding you hostage? Spend $40-$50 on a new cartridge which you haven't really used or forget about sending that fax, or making that scan.

Avoid this unit. I have also used the 7410, which is no better. If you MUST have an all-in-one, I advise you look elsewhere.

This is the most expensive paperweight I have ever bought, but will be the most satisfying piece of trash I will ever throw away.

I want to express my frustration with the HP OfficeJet people. You sould all be fired.

I had your office jet 7110, which broke, but was easy to scan and edit and print photos.

My 7310 does not scan, edit, rotate or print, or even center the photo.

I have no idea who redesigned and "improved" this wonderful machine, but

he should be fired and jailed. I am so dissappointed, I can't tell you,

why did you make such a great and easy process of scanning, editing and

printing so difficult.

Robb Packer

An all in one printer tries to be something to everyone. This one does have a wealth of features which in a home environment are quite a bit beyond what one would have got a few years ago. And when attached via the USB using the latest software, I have found them all to work.

That would not convince me to use this as an office workhorse. Clearly the consumables are too expensive for that and the capacity is not great enough. The documentation available for review from HP tells you what the expected monthly cycle is and you can easily find page yields. Once you have done that, you will realise that for anyone doing serious print jobs this is going to be an expensive option.

My opinion is that some people have bought this with expectations which are quite unreasonable for a machine of this size and price. While some claim that its purchase price is expensive, they are expecting performance from it which one might get from a printer at 10 times the price. Others are not happy with the performance of one or another feature, forgetting that if they had bought separates for each of the features they would have filled the average home "study room" to the ceiling with equipment.

The commonest complaints are about software - it does take a lot of hard disk space. If you do a minimal install it will of course take up less space but you will lose some of the features. However, the average modern computer has such an enormous hard disk that proportionally, the software should not be causing major problems. Mine installed fine and works, including some of the features that other reviewers have had trouble with, so maybe updates have fixed the bugs.

The other grumble that people have is that on a network the machine does not seem to function as planned. I have some experience of that since in our office we have one of these installed on the network. It does indeed keep sending error messages, which is irritating. For the rest it actually functions when required to. The other thing it does on our network is rings frequently, once, as though a fax was coming in and then stops. It does not seem to be the phone line causing that.

In summary - on a network it is not ideal, but at home, where I just use the USB connection it is fine and makes possible some of the tasks that I would previously have done in the office or at a copy shop, and to my mind for a reasonable price.

The quality of the output, e.g. colour photos using the optional photo cartridge is good. It would have been handier if that cartridge could have just stayed in there instead of having to swap the black one, but it's not a big deal.

ADF and duplexing works okay for me. Both print paper and material in the ADF needs to be well squared to the machine or else it can be taken in squint and cause trouble. You'll find that double sided scanning is not very quick.

I find the quality of scans to be very good - but colour is not as good as it could be. A scanned photo needs the colour balance to be readjusted. But a scan of handwriting comes out very clear with none of the lines or graininess I have seen on previous scanners.

If you are doing high volumes of any of the features of this machine - you probably need a stand alone. If like me you will use it at home for doing a bit with most of the features, it will be fine.



I have had this printer for a couple of years. I don't know why. I bought it elsewhere. The automatic feeder does not feed properly. Never did. The software that came with it deletes pages scanned if it runs into a problem (which it often does), so if you have been scanning a document for 20 minutes (improbable but it happens once in a while) and the scanner runs into a problem - bye bye pages and you have to start all over again.

Worst, however, is that whenever you have to replace the ink cartridge, you have to replace the printhead on the black ink. Every single individual time without exception which means every time you have to install a black inkjet cartridge, it costs $68.

I called HP. Not their problem. Called the store where I purchased a contract. Not the store's problem either.

Found myself using my old printer a lot.

This is definitely a don't buy.

I bought one of these and loved it but the first time I went to use the Compact Flash slot got an error. Nothing in the manual or on-line was able to fix it so I brought it back to the store to get a new one. If it hadn't of been for the compact flash slot it would have been all right.

The next one that I brought home had some networking issues, this was paritally my fault because I pressed a button I shouldn't have and it lost the network connection. However, you are supposed to be able to type in the IP address to get it working again. When I did this, it would not remember the IP address when I would get out of that menu. Then the machine started to turn itself on and off. I connected through the USB port and everthing was working fine again but it kept turning on and off. I checked all plugs and found no problems.

It finally got to the point where it would not even finish turning itself on before it would turn off. After about 7 hours of fighting with the second one I decided to take it back.

So 5 days and two machines later I decided to get a different one. From research on the internet others had said the Canon Pixma MP830 was a good machine so I ended up with that one. I had no problems setting it up and everything appears to be working. You can apparently scan a legal size page through the document feeder on this one, I am working on getting that to work well, right now it is only scanning about 12 inches of the page but so far am fairly happy with the Canon machine. If you seriously want to buy an HP I suggest either the model above or below the 7310, it gave me nothing but trouble.

During the last two years, I have ordered four all in one printers, three had serious software problems shortly after arrival and had to be replaced.

Clearly, HP is having serious problems with all in one printers, and subtle changes in their customer service approach to these difficient machines seem to reflect a mounting problem. When my first two printers went approximately 1.5 to 2 years ago, HP's very cordial customer service representatives responded immediately and replaced the machines within days. When the third printer went, more recently, HP was still cordial. This time, however, they urged me to have the machine replaced by the retailer. Moreover, niether they nor the retailer were willing to deliver a new printer on an expedited basis. To do so was an added charge. The result is that it is now 1.5 months later after I first reported a defective printer and I have not yet received a replacement. That is no way to run a business.

Finally, when HP first acknowledged that the printer was defective, they attempted to convince me to buy an "upgrade" at a slight, unconvincing discount. These upgrades were rebuilt all in ones, apparently previously returned because of problems. The conclusion is all but inescapable: HP's warehouses are filling up with defective all in one printers at great cost to HP.

These machines are great when they work, but getting them to work is a problem.

Truth be told, I only buy HP printers now. Epsons were always really finicky & frustrating for me and Canon's too slow. HP's in our SOHO have always been reliable, fast machines and relative (though appropriate to size & cost) workhorses.

I bought this HP hoping to hit a grand slam for all my needs-- the same reliable printing experience I've come to expect HP, a fax, and especially for the scanner with its 14" scanning bed. If you've looked around you've noticed that you usually pay a large premium for those extra 2-3 inches! The idea of a document feeder also was a positive, but honestly I wasn't counting on that to perform up to the standards of a big office copier costing a few thousand-- even those make us all think evil thoughts from time to time. I don't print photos directly from memory cards, so the incorporated card reader was an extra I was happy to have simply because it reduced the overall number of USB ports used.

After using this HP for about 6 months now I can say:

PRINTING-- as expected, it does the job I'm accustomed to. It seems to use ink cartridges a bit faster than my previous HP895cse.

No complaints on the memory card reader. Pop in a card and the HP interface appears. Do your business and go.

FAX: It works. The thing I wasn't sure about was whether or not the fax was compatible with a digital, Voice Over Internet phone system like Vonage. You can rest, it operates just fine with VoIP.

PAPER TRAY: This model has a slightly larger capacity paper tray than many printers. I was a bit bummed out that a few weeks after I bought this at Costco (they have the best return policy anywhere) that the latest model 7410 came out with 2 trays, one being a 250 sheet capacity. I haven't used the auxiliary paper tray that is available for this model. I have not used this printer with heavy weight papers or alternative media types, though my previous printer generally handled those acceptably well.

DOCUMENT FEEDER: I am surprisingly pleased with my document feeder so far. I don't use it extensively-- after all this isn't a $[...] Konica office machine. But it's handled my small stacks of documents reliably and with ease. I just figured out yesterday that I could stack and scan documents as well as standard printing. In fact, the HP Digital Imaging Monitor will save scanned documents to a file in whatever programs it supports (MS Office, graphics, Acrobat etc). I love that! Put a stack of documents in the feeder, and it does it automatically.

I've not tried the duplex function, and honestly I don't expect a $[...] machine to do everything an expensive office machine can, so at best I would only plan to use this minimally for serious duplexing projects.

SCANNER: The best selling point of this machine to me was the 14" legal sized scan bed. It does a good job.

The only part of the HP I'm not happy with is the cumbersome nature of the HP Director and TWAIN scanner interface. Once it starts it is very difficult to change elements such as switching from full color to black and white. For the longest time the scanner was set at default to scan full color. You have to change this as a preference 'before'you start scanning. HP needs to take a lesson from the folks over at Epson who in my opinion have the best scanners and interfaces out there (I also use an Epson Perfection 3200 scanner).

All in all though, I'm quite happy with my HP. If you need an all purpose all-in-one for home or small home office use, the HP will do fine. As a caveat I'd say to those that think you're getting a $[...] heavy use office machine for $[...], think again.

JANUARY 2007 UPDATE: After using the printer for a while now I'd like to add a couple of points. First I was pleasantly surprised to discover the HP does do well on automatic duplexing (prints on both sides). For small projects it works fine as long as you're not in a hurry. I've figured out how to configure the scanner options a bit better now, so I'm a bit more satisfied. It "feels" like it goes through ink cartridges faster than normal though I don't have real evidence for that. I'd still buy one again.

I have not had a lot of the problems and issues many of the previous commentors have had. I've had the HP OfficeJet 7310 for about 3 months.

The hardware itself i have not had any issues with. I have faxed, scanned, copied, printed, etc from 2 different machines I have hooked up without issue. I have it connected to a wireless router, so the machines can access it wirelessly. I've printed documents, photos and other things, single & double sided and have not had issues.

Like many people have commented though... the software and drivers are pure TRASH. The fax interface makes no sense, uses bizarre terminology and basically remembers no information. The scanning interfaces make you jump through a huge amount of hoops to do simple things, and also do not automatically size scanned documents (why does it always scan 8.5 x 14 when I am putting letter size docs on the glass?). The software is also MASSIVE, 5-600 mb for printer drivers and some crappy scanning software.

If HP figured out how to include software which actually provided sensible software, which was reasonable in size and allowed people to easily perform the typical tasks, I think this all-in-one would easily be a 5 star review for me.

I bought this device mostly to use as a fax machine, but also to use as a back-up copier for my home office. The fax works quite well & I like it's redial features. As a copier, it's much worse than the dedicated Canon copier I have. It prints much slower & the quality of output is much worse. It'll do in an emergency as a copier, but that's about it. My main complaint is the absurd printer cartridge gimmick that HP uses to make me buy more cartridges. I recently ran out of ink, & I replaced it with an unused HP cartridge (that I had bought from HP quite a while back, & the date on it was about a year past). The HP 7110 refused to work with this unused cartridge, saying that the "date had expired." True, but so what? The ink level function indicated that the cartridge was 90% full. Does old ink in a sealed package go bad like old food? I think not. If they allowed the machine to work & it made bad copies due to poor ink quality, I would then just buy a new cartridge, no problem. But for them to assume that an unused & 90% full cartridge contains "bad" ink is unreasonable. My fax usage is 98% sending & only 2% receiving. Most of the time my printouts consist of error messages due to the problems with the receiving fax machine. Do I care whether my error message printout will be high quality? No! As long as I can read the code number, I don't care whether the printout is high quality or not, so why should I have buy a new ink cartridge when the old one has plenty of ink left in it? Ironically, this HP unit does not allow me to even send faxes (which requires no ink on my part), when the cartridge has "expired." A poor system indeed, & one which takes money out of my pocket

I've had a HP OfficeJet 7310 for about 8 months now. My original unit would not recognize the black ink cartridge. It took quite a while on the phone for the person to understand me, but eventually she did and sent me out a new one (except for the ADF and cartridges).

I installed the default software package on my notebook, but it used a LOT of resources (even with a fast processor and 1 GB of RAM) - so I removed it (after several attempts and usage of the HP software removal tool from their support site). I really wonder sometimes if some companies think that I bought my PC to only run their software.

I installed their more modest software package and have been using that since. Printing and basic copying have worked well for me. Scanning tends to be a crap shoot. I like to use Adobe Acrobat 6 to scan documents to PDF. Sometimes I get it to work, other times (like today) I spend hours trying to scan a dozen or so pages before I give up and use my 5 year old Epson scanner.

I still can't figure out how to change settings in their twain driver and have them persist in some predictable fashion. Today I wanted to scan in color, but the driver kept changing back to black and white after every page. Also, I can't get the driver to set every page to 8.5 x 11 - I have to manually adjust each page size after it scans. Also, the driver gets comfused sometimes - after which images come out severly cropped until I restart.

I've had good luck with the ADF when scanning simplex, but I've had trouble trying to get it to do duplex.

I know not to expect the world when I only pay a few hundred dollars. But, I would have been much happier if HP would have cut out half of the features if they could have made the remaining features work reliably.

-0 Star Rating...
This printer is the worst piece of junk ever produced. I knew that HP printers never last more than a couple of years, but I expected this one to last more than 4 months. Boy, was I wrong.
I got a "Replace Right Cartridge" error (just like numerous other reviewers). Wasted several hours on chat, had to call the 800 number. They sent me a "refurbished" unit almost 10 days later. I opened it, installed it right out of the box and it is DEAD! Couldn't even print one page. Wasted another couple hours on chat and with tech support...I am dumping this printer and will sue HP if I have to, in order to get a refund. Will buy anything else but an HP for the rest of my life...
BE WARNED: DO NOT BUY THIS PRINTER!!!

This machine is the next generation in the 7000 series. I warn anyone who considers this printer that the beautiful colors you get early on, will turn to garbage in the long run. The ink-head technology is still sorely lacking and often gets clogged and makes everything come out worthless. Stay away from this machine. Tech support is poor and even that does not last very long. This is a throw-away machine that costs too much to fix and too much to replace.

Was skeptical based on some of the reviews I've seen here and elsewhere, but bought this unit over the Canon MP830 due to the easier to us control panel, brighter LCD, networking built-in and legal sized scanner. Expected long set up but with advice to download the basic driver instead of using the CD it was up and running in less than 2 hours on home network and 3 wirelessly connected PC's. All functions seem to work fine -- no trouble with doc feeder, etc. Also fax is working with 2 line phone and answering machine with no problems (some reported having issues with this). I just got the 7310 so can't comment on the long term quality, and I think the Canon MP830 is probably better quality for less $$, but the HP 7310 was the best combination of features, etc for us. Check out the just released set of AIO's that joined the MP830 if you dont need all these features.

I got this printer from our corporate office a month ago. Initially when I got it, I installed everything and it is working properly for about three weeks, and then a week ago it stopped working and I got the 'Orange exclamation point. Error. Remove and check cartridge on right.'. The cartridge it it referring to is the black one, I tried removing the black cartridge and then close printer cartridge access door, I still get the same error. Tried turning it off by removing the power cord and turning it back on but still get the error. Tried removing both the color and black cartridge and then power it down, I still get the same error. Another officemate of mine is having the same issue with the same kind of printer and after working with Tech Support for several hours, she decided to just bring back the printer to our corporate office, I would do the same.

The people that are giving this printer 1 star must either work for Canon or are talking about a different printer. The one that I have used for 5 months has worked flawlessly. I couldn't be happier. It does more than I expected and I am extremely pleased.

I don't know of another All in One on the market that has a duplexer, a network connection, an automatic document feeder, memory card readers, prints 6 color photos and pigment black text and is as easy to use and set up.

I like the fact that I can set up incoming faxes to always be printed on both sides of the paper and that I have so many copying choices. That is: single or double sided copies from single or double sided originals. I don't think any Epsons can do that and I don't think any of the Canons with document feeders can print 6 color photos.


I absolutely love this All-In-One Printer! It performs all functions beautifully. Great print quality, Automatic front & back printing, Easy-to-Use Menus, etc...

Before buying a new all-in-one, I read all the reviews here, and was apprehensive about potential software problems. I was thrilled to find that the software did load easily and rather quickly. I had expected to spend many hours to set up the printer....took about 10 min to hook everything up, maybe 1 hour to load everything and get set up...wonderful. I presume HP fixed problems others were having. I love the networking feature...I am plugged in via the router, work all over the house, and print without a problem....thank you HP!

I would not recommend this HP product, and I will not be purchasing any other HP products. We bought this printer due to the fact that we were in desperate need of a fax at the time. We ended up making 3 trips to return it (an hour each way), due to the fact that it was broke, missing parts, or missing software. On the third time, we kept receiving error messages even before we could attempt to install the software or print a single page. We finally contacted HP online, and they gave us a list of solutions to try. When their basic solutions did not work she told me it was broke and we would have to return it.... AGAIN. We then called to speak to someone, and they gave us the same basic solutions and then told us there was nothing they could do. I was not happy and asked them to send out a tech, since they did not even know what the error meant. They refused and told us all they could do was send us a REFURBISHED printer to replace this one. Remember.. we had not printed the 1st thing, yet, and they wanted us to ship the new one to them (and we would have to pay for shipping) and they would generously give us a refurbished one. I was appalled that no one could tell me what this error meant since HP was the one who created the error. I asked to speak to managers or anyone who actually would listen to me since I kept getting cut off by the customer service. No manager was available, and I ended up on hold for 2 hours waiting for someone. We returned the printer and bought a different brand. I feel that the product is only as good as the customer service and the customer service was appalling!! We have since contacted the BBB and if you check out HP the complaints are many. I can not actually judge the printer quality since 3 out of 3 were in someway broke. I beg anyone who is considering this product to not purchase it because if something does happen in the future you will not get the help you need.

I've been an HP fan my whole life.... but this unit takes the cake. It's probably the best unit I've seen. Fast printing, very modern design - very much worth the money.

Networkable, 2 sided printing included, legal sized. Worth every penny.

I'd love to tell you how this thing works, but Amazon fails to advise buyers that a printer cable does not ship with the product and must be purchased separately, so I still have not seen it work. (A rating was required to post this, but it is more reflective of my annoyance than it is of the product.)

Let me start off that before I bought the 7310 I was probably the biggest HP printer fan out there, I don't think I've ever owned a non-HP printer, well maybe an Epson dot matrix many years ago, but anyways my point is I've always loved HP printers.

I've had the 7310 for about 15 months now. I'm sure everyone has different priorites as to how important different features are on any multi-function device. In my business faxing capabilities of a machine are very important, in this regard the 7310 has failed me. It is inconsistent on receiving faxes, in other words sometimes it receives a fax other times it doesn't, so to me it is not trustworthy, I must have a trustworthy machine in my business. I've had several people over time tell me, "I tried to send you a fax and it won't go thru". I have another seperate numbered phone line in my house, and have an older HP TX45, it has been catching my faxes for the last several months, never missing a beat, too bad it wasn't quite compatible when I switched to XP. The 7310 will send faxes all day long, however another problem has recently developed, when I have several pages to fax, copy, scan doesn't matter, it is now multiple feeding pages thru the ADF, I've cleaned the rollers per HP website, talked to HP tech service, they say take it in to a service center, I said $400 for this printer and a little over a year later it can't even feed pages properly, no I won't take it to a service center I will just junk it and try to find another dependable machine. I want to put pages into the adf, fax or copy/scan them and turn my attention to something else in the meantime and have the confidence the machine will do what it supposed to do, I don't want to have to sit and babysit it that wastes my time, it's frustrating as hell when you have several pages to fax and when this machine gets down to the last couple pages it multi-feeds them, great now you have to start all over or send 2 or 3 different faxes to a recepient because this damn machine won't feed properly.

I have an Epson photo-scanner it does a better job of scanning photos than the 7310, not that the 7310 does a bad job, it doesn't, just not as good as my several year old Epson.

I would say this machine is fairly fast at normal printing, and text is very good, it doesn't print photos as good as the HP1215 photo printer I have, but they are not bad.

I've read alot about others having software problems, I have not experienced any of those kinds of problems, when I first got the machine, it loaded up lickity split, no problems and has been going strong ever since.

Even thought I am totally dissatisfied with this machine I gave it 2 stars because other than the multiple paper feeds and untrustworthy faxing abilities other features do work and do a pretty good job, it just failed on the 2 biggest points I look for in a multifunction machine. I will have to get another but it will not be HP this time. I am disappointed I have to cross them off my list of possibilities, but until they get their quality act together I will be staying away from purchasing HP printer.

I think HP quality and basic engineering design has degraded over the last several years from business reports I've read, HP management has been asleep at the switch for awhile now, it's time for them to wake up. Very many unsatisfied customers like myself and they will wake up.

Update 4/25/06 - I purchased the Canon Pixma 830 and couldn't be happier, see my review there. This HP is going for $388. The Canon is now going for $265, a few weeks ago it was $249 when I got it. Anyways my point is this is a much better value than the HP, and all functions work properly, I beleive the Canon is the best value out there right now.

We purchased the printer despite the negative reviews all over the web. We had a simple solution for the supposedly terrible software, we didn't install it! Go to HP's website, there you can download the basic drivers and it works great. We used it for printing, scanning and copying with good results and speed. Although we haven't used the fax feature, there is a caveat that you can't seem to fax PDF files for whatever reason. What we really like is the double sided printing that comes standard with model 7310.

I was in the market for an all-in-one printer/fax/copier/scanner last month and I ran into the HP Officejet 7310. It was cheap and it has all the features I was looking for. I had problem installing the software that came with the printer so I can utilize all of the printer's features. Several error messages continuously popped up on my computer making it slow and not useable. Soon after, my computer crashed! I reformatted my hard drive and reinstalled most of everything I had on it before. I then reinstalled the HP software and this time, everything was installed properly. There might had been a corrupted file on my old formatted drive which might had interfered with the HP software. I have a home wireless network and I am able to access the 7310 from all of my computers. I have been using my 7310 for over a month and I'm very pleased with its performances. It's a quality printer and I recommend it to anyone who might be in the market for an all-in-one printer.

Maybe you're like me and are thinking surely the software is not *that* bad. Against all suggestions, I went ahead and performed the entire installation. (BTW, contrary to some reviews, I was presented an option to do a smaller installation.) I had no initial problems, but back to software shortly. I purchased this machine mainly for scanning pages into Acrobat. The document feeder worked flawlessly; I had no problems. I could only scan about eight pages at a time before I got a memory error though. I don't know if this was just a problem with scanning to Acrobat or not, but it was disappointing. Don't necessarily expect to be able to scan the full capacity of the ADF. Back to software. I got about 80 pages scanned in and then the HP software froze my computer. I HAD NOT saved my work (when will I learn?). I had to do a hard shut down, and when I went to power back up all I got was a blinking curser. After stripping the computer down to just the power, display, and keyboard, I finally got a boot menu. I started in safe mode and tried to back up some files because I was scared I wouldn't ever get the computer up again. Everything I tried caused the computer to freeze up. Finally, I started in safe mode again and rolled back my system to before the installation and everything was fine. I installed the driver off HPs web-site as recommended by the reviews, and I haven't had a problem since. You don't really need anything but the driver anyway, which is something I was concerned with (assuming you have some photo editing program installed). The hardware seems great. Again, I love the ADF. You can do automatic two-sided scanning and copying, which is very cool. The printer seems fast and of good quality. I had no problems with the fax or memory card reader. Overall, love the machine. Just don't install that software. What is the deal with HP distributing this menace of a package anyway? Do they not know that something is terribly, terribly wrong?

This machine is absolutely amazing. It was a significant investment for a printer, which is why at first I was hesitant to purchase. I have had this machine for over a year now and it is splendid. I purchased an extended warranty through HP for like $65 which is nothing compared to the cost of the machine. Now for the reasons I bought this machine:
1. Had an epson and it was so sloppy and durability was an issue with the epson so I got this.
2. It has a feeding scan and allows for double sided scanning.
3. Duplex printer.
4. Can scan over the network (real big for me since I own multiple computers).
5. Software is ok, UI is better than I expected. Install the light version, there is no reason to install the entire software since it takes up more space than it needs to and hogs resources. Light version works just as good and is a faster install. Make sure you update it as soon as you install.

If you want to invest in a printer that pretty much does everything, this is the machine for you. I dont print much in color, but the occassional color print is good. The text prints are sharp and very good. It is great for a home network or a home office. Although a little big, it does everything I want it to do.

I had originally bought this to replace my d135 that died. I read all the reviews 1st as always. I followed the advice of C.Moore's review about going to the hp site and downloading the updates and following the instructions.
After 4 days worth of headaches chatting with hp's support live (who are of no help at all and keep you on that chat for hours after I've told them I already did that with Perry, Jordan, Connor and lastly, Marco (I kid you not, I wanted to say "Polo!")
they email a copy of your live chats, I'm keeping them for everyone to see, because my friends and family can't believe that people who work for hp support can be that stupid!

Anyway, it would only work as a stand alone fax, copier and scanner, but forget about printing pics as the stand alone and forget about trying to network this to a notebook, mind you I just bought the notebook, so there's nothing wrong with it and I just bought the linksys wrt54g router (which, had a few bugs with the cd, but their support had me up and running in seconds, it just needed to be updated, and they walk you thru step by step thru the download from their site)...but mind you, they couldn't help with the printer.
It went back. I talked to a computer tech at compusa who recommended the upgraded wireless 7410. Thank you compusa! The 7410 is absolutely a breeze to set up, no bugs and it's print quality is the best I have ever seen, we're talking professional here.
(...)

As others have said here, this is a great printer once you get it set up. My only complaints are that I'd like it to have separate ink tanks for each color & I wish there was a better way for it to "catch" the printed output.

I read the reviews here before I purchased it & decided I wanted to install the basic feature driver rather than the full software package. Read C Moore's review here for the details on that. I was able to get the printer set up with my wireless router but even the basic feature software wouldn't install. It still detected a firewall even though I had it turned off - the installation seemed to continue but wouldn't work correctly after it finished.

However, I was able to install the printer using the HP Deskjet 990c driver. I just installed it as a local printer - install to the LPT1 local printer port, no plug & play, no sharing, don't print the test page, select the Deskjet 990c driver, which already comes with Windows XP. Then I went into the printer properties & created a new tcp/ip port using the ip address of the printer (print the configuration page to get this after it's plugged into the router). I can print from anywhere in the house on either of my laptops. I am able to scan to a memory card - haven't tried scanning to the laptops yet.

The printing is quiet & fast & of good quality. I didn't want a lot of the features included in the large software package - just something to work reliably on my network for printing & scanning. Using the Deskjet 990C driver made this printer a good solution for me.

I tried to buy an item of good quality. The 7130 required a fair financial investment at the time I bought it. Just a little after the warranty expired the machine started to have trouble. Now it is my worst nightmare. It does not feed right, the last page of anything I copy does not complete and sticks in the outbound, this requires re-start every time. Did everything HP suggested. They believe it is a hardware problem. They suggested a service person come out. This machine has been used very lightly, no more than 15 to 20 ink cartriges. The cost per copy would figure very high for this machine as many copies are wasted as well as lots of ink. The big question - do I invest money in a bad machine or dump it and buy another brand?

This is by far the fastest, quietest, best quality and most expensive printer I've ever tried. But using WinXP, I've gone through weeks of headaches trying to get the software that came with the printer to work. I installed the basic driver finally using USB plug and play to detect and install the new hardware, ad that did fine, but to this day I still can't get the scaner to work. But the printer is so great, with fax and copy capability, I'd rather keep it and keep working on the problem until I can figure it out. Something about compatability with XP and all-in-one printers. If it happens to you, don't waste time with HP techs for weeks like I did, just search out problems via Google. Otherwise this is a highly suggested unit and for $350-400 bucks it's worth it even without the scanner.

If you want a solid, reliable, full featured all-in-one for your home or small office, this is it. It prints fast and sharp, uses less ink than most, and scans well.

BUT - don't even begin to load the included software. It will crash and freeze your computer, and require countless hours to remove. It's a nightmare, and even HP tech support acknowledges that the software is unstable. If you're running a bare-bones system, you might have some success. But for most people, the included HP software will conflict with every other software and system component you own.

THE SOLUTION - go to hp.com, and download the BASIC FEATURE driver for the 7310. If you're going to network your printer (connecting it through your router or print server) BE SURE to download the network version. ONLY USE INTERNET EXPLORER for the download. It's also buggy with Firefox. And finally - turn off your FIREWALL during the install. The HP software is not good at detecting and working with firewalls. You can turn it back on cleanly after the install.

After learning all this the hard way, I just set up two PCs and one Mac all networked (it's even a mixed wired AND wireless network) to the 7310 seamlessly in 25 minutes. And it only took me 10 hours to learn. That said, now I'm relieved and happy. Hope this saves someone else a lot of headaches.

Still not convinced? MANY reviewers here complain about the software problems, and just live with them or give up. After loading the included (276Meg!) software, our system performance degraded by 20%, the software crashed daily, and boot times increased my minutes. Couldn't tolerate, so had to remove the software. That's when the work started, and you'll spend hours picking this stuff line by line out of your computer. HP tech support will tell you you're in trouble removing this. And you won't be able to load the BASIC version until the included version is weeded out. Seriously, don't even start this nightmare.

BECAUSE NOW, running th BASIC (just 34meg) version, printing literally starts the moment we hit "print" on any computer. THAT'S FAST! Had a lot of printers, and none of them so quick. Boots fast, runs stable, and prints almost immediately. You'll like it too.


I am VERY impressed with this printer, not only because its great to have such a wide variety of features on one machine, but because the print quality is excellent!

I have had Canon printers for the past 10 years or so, and have always been pleased with them. I knew HP was a reputable brand so I took a chance on them with this all-in-one unit because it was wireless capable. I could not be happier. I've heard that HP ink is expensive, and it is, but I'm also very impressed at how long it seems to last! I purchased an extra set of ink soon after getting the printer, thinking the original cartridges would run out quickly with all the printing I do, but they are still going strong! I've not been printing alot of photos, but I did do about 10 full-page color copies and have printed tons of internet pages in color. I've also used alot of black, but it hasn't run out either.

I like that the copier and fax functions both have the option of printing/faxing in color or black. I was also THRILLED to find out that this unit comes with a two-sided printing accessory! I have my printer settings configured to automatically print on both sides of the page, which saves me alot of paper.

I cannot attest to the scanning function as I have not had need of it yet. Everything else is great though. :-)

Just a word of caution - the only trouble I've had was in trying to make the printer wireless, but it was easily resolved. I didn't understand that the printer first has to be hooked up to your wireless router (I had it in a completely different room and had to carry it upstairs to do this!) when you are installing the wireless print server (that may be unique to the type of Print Server I bought - its a Linksys). Once I figured that part out, it was fine & now I'm able to print from anywhere in my house with my laptop! It's a great feature.

I would HIGHLY recommend this product.

So, printing on the Mac is much slower than printing on the PC. If you print graphics, such as a photo, on plain paper, it prints in < minute from a PC and takes more like 10 minutes from both of my macs. I have spent weeks debugging this with some smart Hp support people, but in the end they just threw up their hands and said "Printing over a network can be slow ... sorry."

Obviously a load of crap since I am able to print using the exact same ethernet cable as my Mac uses (dual 2.5 Ghz mac, I should say) with my tiny little Windows laptop, and it works just fine. It also works just fine from Windows over the wireless network.

There have also been a whole host of other problems with the printer software on the Mac, such as CPU getting pegged when I try to run the scanning software; sometimes the software thinks the printer is busy and there's nothing I can do about it other than re-run the setup assistant (which creates a new FAX device entry every time).

I believe the print quality is comparable to other Hp printers I have had: pretty good, especially the text in draft/low ink mode.

The scanner/copier paper feeder on top seems to load the pages at a slight angle which really sucks. I don't think it always did that but it is now.

The scanner is pretty bad for scanning photos. You need to apply a lot of adjustments to the saturation especially and it's still not that great.

Still - I knew most of this getting into it. It's the fact that printing graphics from both my Macs is very VERY slow. I can see my Mac sending many MANY megabytes of data to the printer while the printer is sitting there struggling. It's almost as though the printer is getting blasted with too much data from the network, so it can't spend much time processing the actual printing. If I cancel the job the network traffic stops and the printing goes full speed for 5 or 6 lines before it runs out of data.

Hp somehow can't see that this might be a problem with their software. Clearly it is.

I wrote a glowing review of this machine just after I bought it. At the time I was very happy with it, but now that I've had it for a few weeks, I deleted the original review so that I could post this one.

This thing sucks. HP sucks. Do not buy this machine, unless its a present for someone you hate.

Here is a list of my problems:

- The scanner suddenly stopped working, giving weird and inconsistent error messages.

- The troubleshooting section of the manual is really, really bad, and so is the index. You have to read through the entire section to see if your problem is covered. Mine wasn't.

- The troubleshooting section of the HP website is even worse. Seriously. Chimps would have done better. Broken links, nonsensical instructions, and the drivers they tell you to install are solely for if you need to "print only".

- The website help suggested I move certain folders to the trash and then uninstall the software. Even that had problems: The trash wouldn't delete because some component was "in use", even after I had quit and uninstalled everything.

- In desperation I called HP support. The manual says help is available 24/7. That is a lie. But I didn't find that out until after I had spent way too much time talking to some guy who needed all kinds of information before finally transferring me somewhere else, whereupon I had to wait through several recordings until finally hearing that tech support for OS X is only available during normal business hours. You'd think the guy could have told me that first thing.

- After much hacking, I was finally able to scan again, but only through their awful ImageZone software. I used to be able to scan directly from the machine, which was nice, but now it only gives me weird error messages.

If you've seen the movie "Office Space", you know how I feel about this machine and what I want to do to it. That's how you'll feel too.

This printer appears to have everything - copier, fax, scan, and more. While it is an excellent color printer, and the fax works as you would expect, the additional features are essentially useless because you need HP's clunky, bug-ridden software.

For example, if you want to scan a document to PDF - potentially a nice feature - you have to use the HP Director software that comes with the printer. It takes forever to open, globbing RAM and CPU power as it unfolds, and then only works half the time. When it does work, it produces memory hogging images that are not useful for e-mailing because of their size.

Finally, the software causes regular crashes on computers utilizing Microsoft XP with Service Pack 2.

I strongly encourage anyone considering this purchase to do the research on Google about this printer's software before making the investment. The hours I poured into trying to troubleshoot all of these problems - to not much avail - have been enough to convince me to never buy an HP product again.


This printer appears to have everything - copier, fax, scan, and more. While it is an excellent color printer, and the fax works as you would expect, the additional features are essentially useless because you need HP's clunky, bug-ridden software.

For example, if you want to scan a document to PDF - potentially a nice feature - you have to use the HP Director software that comes with the printer. It takes forever to open, globbing RAM and CPU power as it unfolds, and then only works half the time. When it does work, it produces memory hogging images that are not useful for e-mailing because of their size.

Finally, the software causes regular crashes on computers utilizing Microsoft XP with Service Pack 2.

I strongly encourage anyone considering this purchase to do the research on Google about this printer's software before making the investment. The hours I poured into trying to troubleshoot all of these problems - to not much avail - have been enough to convince me to never buy an HP product again.



On the plus side, the machine looks cool. On the down side, the auto doc. feeder is slow and the maching makes an odd screeching sound at the beginning and end of scan or faxing. It may well work fine for one-at-a-time, manual loading scans (I did not try that function) but look elsewhere if you are planning to load 20 pages in the adf and expect to have the results (a) quietly, and (b) anytime in the near future. Good news: The fine folks at Amazon did not quibble about taking it back!

I own HP 7310 All-in-One for about six months. So far it works very well. I got occasional paper jams when feeding copier from automatic feeder but I atribute the jams to the poor quality of originals (worn and torn paper). Printing and scanning works fine under Linux. Be aware that HP printer cartridges are quite expensive. I guess this is true for all HP inkjet printers.

12/08/05
Been trying to get HP printers to work here for a month. Let me add other than the HP7310 I don't own a bolt in them.
HP 712c won't print true colors
HP 1315PSC Slow as pond water (returned for money back) no money just a Wal Mart credit card. That sucks
HP 7310 I bought this to replace the 1315 PSC that was slow as pond water. Guess what, right out of the box the HP7310 had a problem with the color ink well. Going thru tech we determined the ink well is at fault, (so they say) personnaly I believe it has to do with the connection board in the printer. When I install the color well it didn't install like it should. The black well did and is alright. I have been on the phone hours since 11/18/05 trying to get a machine here that works. Tech support what a joke!!
List of case numbers:
73267883389
7326277155
6300352622
Oh I forgot to add they shipped a refurb HP1315PSC that they had tested and told me it would print 17PPM like it said on the box. 42 seconds to print 1 page, well I guess you know I shipped that slow thing back. Tommorow if this HP 7310 doesn't start produceing it will be in a box back to HP. I'm now shopping XEROX, had enough of the non English speaking HP people and their way of doing business. Called XEROX they have better music, less wait time, English speaking real live people to talk to.

Supposedly the hardware is good but the software is bad, but I didn't even make it to the software installation. I couldn't make it by the ink cartridge installation. The black one installed fine, but the tri-color would not work. I kept getting the error "remove and check color cartridge". This was my mother-in-laws printer and she had another new tri-color and it didn't work either. After trying everything, I called the tech support and he rand me through several diagnostic/test routines that print out information about error codes, etc. He came to the conclusion that it was not bad cartridges, but something wrong with the printer interface with the tri-color ink cartridge. ON one of the diagnostic dumps, there was the error "too many blown resistors". Anyway, they are shipping another printer, hopefully this one will be better. But then I guess I have this bad software to look forward to.

After using the printer for about five months, I guess it's time for me to write a review about my dear all-in-one. I will spare the details and give you an over-view.

First of all, we use this in a home-office environment. While we do print a quite a bit of stuff here and there, I am not sure how durable / efficient this unit will be if one is to print 100+ pages on a daily basis

- The hardware & console interface is great. All the basic copying, faxing functionality can be easily done, computer-free from the on-board panel in a clear, organized fashion. I want to get a lot done without booting up my PC and this unit does it well. This is great for guest and kids.
- We got a defective document feeder out of the box, and had to make couple calls to the customer service to get them to ship us a new one. While the customer service is not ideal, it is less painful than most
- Another reason we got this machine is the build-in networking. You can print to this machine any time you want without a computer. Since this thing have 64 MB of memory, you don't bump into any reset/buffer issue that some of the cheap print servers have.
- This brings us to the wireless/wire networking issue.... Chances are, if you have a wireless networking hub out there, you can free up one of the hardwire ports for your printer... Unless you can't stand the sight of a wire, and are willing to pay another extra $100 for it - you can't really take advantage of the build-in wireless network by moving this ~20 LB unit around.
- To be honest, today's inkjet printing and scanning technology is a bit beyond what the average homeowner needs, but this unit can do it! (and fast!) While this may not be the unit with the best print quality analytically speaking, it is up there. Sometimes, the difference is the specialty paper that one would be willing to spend money on.
- Read your manuals! Yes, this machine have a lots of functionality, and if you try to set it all up by your intuition - that's not going to happen. It took us a few try to figure out how the fax functionality works with our answer machine.
- Now the software - I hope that HP will come up with a better software update. Yes, it's big, ugly, and not very user-friendly - in spite of the cutesy, family friendly looking graphics. I tolerate it and it does get things done, but it is definitely the weakest part of the package. Come to think of it, the software also added extra seconds to boot up my computer for a boatload of stuff to initialize; I will have to look into this.
- Bottom line is, if you never fiddle around with your router's setting or never dare to touch your computer's control panel, I understand why one would have problem setting up this unit, so grab a friend to help you out if you are not tech savvy. It does take a bit of time to set things up the way you wanted, but the result / space saving is definitely worth it

This is an amazing unit. Rock solid, sturdy, chock full of useful features. I debated whether the Duplex printing (two-sided) justified the additional expense. Now that I have it, it's safe to say I now can't live without duplex! When you print as many documents as I do, the saving of paper and space really adds up over the long haul. I also never felt I had need for the memory card slots previously, and now I find myself using them quite often. There's a lot to love about the 7310 all in one.

Most of all, I love that it's network-enabled out of the box. I have it running smoothly with my Belkin MIMO wireless router. This allows both my wife on her laptop and me on my Tablet PC to print from anywhere in the house. A HUGE time saver!

Being a bit of a hobby-tech-nerd, I love to tweak my computer. I take delight in tweaking settings so that everything runs smooth and crisp...especially my favorite programs. Along comes sloppy HP, which, like so many companies feels it has the right to take over my computer! I'm fed up with companies loading memory-hogging programs & services in the background and on autostart! HP Image Zone and many of the other space, memory, and bandwidth hogging programs are completely unnecessary. PLEASE, at least give us an online, downloadable light version, than is nothing more than a driver for print and scan. All versions, past and present, of HP software for this machine will dominate and control your machine. They will clog up more important & vital processes, even where you're out and away from the printer. Luckily, I know how to fight back...but it still took me an hour or so to clean up all the registry, start-up and service settings.

This is a great all-in-one; color printing is great, speed is fine. As usual, HP software is not as good as the hardware, but it works. I got a defective unit, but HP replaced it quickly after all long-distance fixes failed. (I could not reliably receive faxes) HINT. HP high-level tech. expert advised to SHUT OFF the error correction mode (ECM) on fax system. He claims it only works properly on a digital line, like you find in office networks. On an analog line, it tries to fix problems that don't matter, thereby interfering with reception. (Or so he told me - all I know is that it now works fine)

I had this product working beatifully for almost four months until problems arised with its USB port. The operating system did not "see" the Officejet therefore not allowed to print from the computer. I have checked every tech note from HP related to this model and also checked carefully the computer that was connected to. I could not make it work so finally I called HP Support and my nightmare started. As instructed I have sent the product to their warranty "service" and they say the printer worked fine, apparently a miracle happened and the port started to work again. I believe it is working fine. What I do not believe is that products do fix themselves and HP Argentina refused to answer a detailed note with technical tests I did myself using different USB cables, USB ports, installing and reinstalling its bulky software with no use. To HP Argentina if the product fixes by itself, it is fine and we should keep it without question. Reading different sites I found users of this product with extreme experiences. Some are happy and some like me annoyed with random problems. HP Tech people in Argentina do not speak to customers, non thech people calls you to read a report like a tape recorder. I guess HP is realeasing products without proper testing and leave for the warranty service to replace when necessary in the United States. But Argentina is a different story with their replacement policy service so in case of doubt like mi case you should keep a defective product, even if you tell with specific details what happened to you. SO IF YOU ARE CONSIDERING BUYING THIS PRODUCT AND LIVE OUT OF THE UNITED STATES; I WOULD TURN TO OTHER MODELS OR EVEN BRANDS. HP Argentina does not consider their customers and certainly do not stand by their products. This is my last experience with this brand.


I had this product working beatifully for almost four months until problems arised with its USB port and made it impossible to be recognized by the operating system, therefore impossible to print from the computer. I checked every tech note from HP and also checked carefully the computer that was connected to. I could not make it work so I called HP Support an my nightmare started. I sent the product to their warranty "service" and they said the printer worked fine, apparently a miracle happened and the port started to work again. I believe that. What I do not believe is that products do not fix themselves and HP Argentina refused to answer a detailed mail with technical tests I did myself using different USB cables, USB ports, installing and reinstalling its bulky software with no use. To HP Argentina if the product fixes by miracle, it is a fine product and we should keep it without question. Reading different sites I found users with extreme experiences. Some are happy and some like me are annoyed by a product that has random problems. HP Technicians in Argentina are very important people so they do not speak to customers, non thech people does it for them so you as a customer should accept their strange explanations and when confronted with facts, they tell you they are reading a report and can do nothing about it. I guess HP is realeasing products without proper testing and leave for the warranty service to replace it in the United States. But Argentina is a different story with their replacement policy service so in case of doubt you should keep a defective product, even if you tell with specific details what happened to you. SO IF YOU ARE CONSIDERING BUYING THIS PRODUCT AND LIVE OUT OF THE UNITED STATES; I WOULD TURN TO OTHER MODELS OR EVEN BRANDS. HP Argentina does not consider their customers and certainly do not stand by their products. This my last experience with this irresponsible company.

If you have a two-line phone system and a two-line answering machine, then this printer is not going to work for you if you need the fax feature. You don't learn this until you start to have problems. Then you read that the supplied telephone cable is a 2-wire cable and that your answering machine must be connected to the printer.

Considering the printer is called an "OfficeJet", it's not very office friendly! I am amazed! What were they thinking when they designed this product?

My wife recently began teaching, so we needed to have the ability to handle just about anything in the office. So in searching for an all-in-one product, I came across the HP OfficeJet 7xxx series.

The 7310 turned out to be everything I needed. It has everything mentioned in the description above. If you need to be able to connect your printer via a wireless router, then go for the 7410. But if you don't mind USB or ethernet, look no further.

After unpacking the box, I followed the simple instruction sheet (which included pictures as well for those people who work visually). In about 5 minutes, I had taken all the tape off, foam out, and ready to go.

The software is bulky (~300 MB). It took a long time to install, but most computer these days can handle the size of the install with ease. The install asked me to plug in my USB cable during the install, which I did, and it completed the whole process. I have Windows 2003 server (which isn't listed, but works).

The print quality is quite nice. It has one color cartridge and one black cartrige. The color prints look very nice. I have yet to try printing a photo on it yet.

The input interfaces are a nice option as well (SD, CF, ...). Most of the devices functions can be handled via the on-device color screen. You can send your scanned documents directly from the printer to Word, Email, or any of the newly installed HP apps.

The scanner scans at a very good quality. It should be more than enough for any typical user (we wanted to scan some wedding pictures). Not sure if someone who does digital imaging for a living will find it good enough, but it's pretty sweet.

*** One note for anyone else who uses Win2003 server (which isn't listed as necessarily supported). You have to turn on the Windows Image Acquisition (WIA) service. You must be an Administrator to do this, but scanning will not work without activating it (disabled by default. Set to automatic and start the service).

I highly recommened this product to anyone looking for a great printerm copier, and high quality scanner. And if you need to Fax, it has that as well.

Software is abysmal. Scanning takes forever. Can't change scan resolution on the fly--need to re-set defaults to do so.

Card readers not found by network after a few re-starts of computer--requiring removal and re-installation of software.

Unable to scan over network, but that doesn't really matter because the scanning software is so bad.

Document feeder does not always feed faxes correctly, so you need to babysit the machine during the fax process.

Scanning, faxing and copying are very noisy.

In sum, a decent printer with another $300 of features included, none of which work correctly.

What happened to the old HP? Carly, what have you done?

The AIO works very well (fax not tested) and networked fine but as with other HP systems carries a huge and totally unnecessary softwae overhead. there should be an option to install a minimalist printer driver

The scan function won't work with most setups, e.g. if you're on XP and a network (vs. direct connection) the scan simply doesn't work. There are hundreds of posts on the web about this problem and HP doesn't have a solution. After spending over 8 hours of my time on the HP online chat and uninstalling/re-installing (HP's primary solution) my $350 printer had cost me thousands of dollars of my time. This detracted from time I might have spent trying to fine tune the printing (which took a lot of tweaking to get even moderate clarity). HPs heyday as a printer company are over.

I bought this with major hesitation about some of the other reviews and am blown away with the function of this machine.

After hooking up my desktop in half hour, I then went to install my laptop. It gave me an error message and required a call to India for tech support. After 2 hours, I couldn't be happier and HIGHLY recommend this machine.

I can scan documents to either machine wirelessly, fax from either machine wirelessly and print from either machine.

It doesn't get any better.

Now, I am tossing my separate scanner, printer, wireless router and fax machine.

AWESOME! Be patient and expect a couple of glitches but the results are 5 ******

First of all, it is a great printer. Color inkjet, duplex printing, duplex scanning, flatbed scanner, sheet fed scanner, built-in fax machine, it is a networked printer etc. Unfortunately, the software isn't great at all. Even after the major recent update it is still buggy. But I love the printer. It allows me to slide a 30-page dual-sided document in it, click "Scan", and it will do the duplex scan job, save it into a PDF document and will even do the character recognition for me! But let them fix the software!!!

This device is an all-rounder and truly deserves its title as multi-function device. It prints, scans, faxes, and copies impressively fast. In addition, it glows like the pharos (lighthouse) of Alexandria into the night, which is particularly helpful when you don't want to invest into extra nightlights around your house. Humor aside, the LCD display does not typically switch off when the printer goes into stand-by, and cannot be turned off manually. And, as usual, four rounds of cartridges make up the value of the printer. Generally spoken, however, the best printer I have owned.

I was looking to upgrade from my OfficeJet 6110 as I wanted a legal size scanning bed. I immediately identified this unit as the most likely replacement. I hesitated after reading some of the reviews here regarding software installation issues, but decided either alone or with a tech I would get it up and running. After getting it home the first thing I did was to actually read the manual and visit HP's web site for guidance. The installation (full software package)went flawlessly and I was registering the product within 25 minutes. I haven't had the opportunity to print any pictures yet, but both black and white and color printing are superb, noticeably better than my 6110 which I always thought was excellent. The 6110 now goes to live with my secretary and I am well pleased with this unit. Read and follow the directions...everything will be fine. For what its worth, its also one very classy looking machine as well.

This printer has absolutely the worst software you can imagine. The software installs a ridiculous 600 megs of worthless crap on your machine. The scanner works 1 out of 5 times. Most of the time you get some cryptic error message. There's about five different useless background processes running on your machine at any one time. The prints looked great, but it's obvious that HP is not a software company.

I purchased this from Amazon in mid December. The printer as a whole is excellent. It will print, scan, or fax anything you can throw at it. Duplex (both sides) printing and scanning is great.

Overall, printer is worth it just for its stand alone features such as color copying, color faxings, and automatic sheet feeder. The included software leaves alot to be desired, and the software install is huge (700 megs!) and takes forever to install.

I Recommend.

UPDATED January, 20, 2006

I have been using this printer for months now and I am very pleased with it. As some have pointed out the auto document feeder makes some noise, yes, but its noise required to do its job! The scan speed is admirable for the price of machine. To get a faster automatic duplex scanner, you would have to spend near $500 for a SCANNER alone. The duplex printing is awesome.

I have only found one major software related problem, and that is with Adobe Acrobat 6. When you scan a large amount of paper, either single or double sided, Acrobat will only show the first page. Its a bug in Acrobat. I have talked to their people, and they fully admit it. The only solution is to use either Acrobat 5 or 7.

Ink consumption is good for an inkjet. It uses less than my HP DeskJet 5550.

I STILL highly recommend this machine!

UPDATED 10/30/2006

Had this printer for almost two years now, and other than paper and ink being replaced, I haven't had any problems. I scan weekly, using the duplex feature, which is great. The network feature is great, as I have about half a dozen machines printing to it, and each can scan, fax, do whatever, indepenently.

We can all hope that software updates will eventually catch up because this is really a nice piece of hardware. The software when working is actually pretty solid, the problem of getting it to work of course exists. Plus it simply is way too bloated for what it does.

Below are some of the headaches I experienced getting to a workable environment with mulitple 2000/XP PCs and a network connection...

- No "Custom" install option. Not only is the full install huge - but there is no ability to pick and choose the various sub components. (e.g. I don't need OCR, but if I want to use Image Zone to print photos - I get it)

- Installer is slow and the multiple progress bars really don't illustrate "progress". Added annoyance of a bitrate field. Do I really care how fast my CD ROM drive is reading? Rather than adding this excess to the installer I would have appreciated better status from the actual software.

- Uninstaller doesn't even seem to know where it put its files. Rather than quickly deleting files and unregistering components, the installer does a full hard drive scan looking for files. This can take a really long time if you have a large harddrive with a lot of directories.

- The printer has a nice little web interface that allows you to do some basic configuration options. It even allows you to do some scanning to PDF via your browser. This interface could clearly be enhanced to provide resolution/color options as well as handle multi page scanning. It would also be nice to be able to browse the memory card files using this interface - this would allow several of the features to be used without intstalling any client sofware.

- Multi page scanning. One of the primary reasons I bought this computer was the sheet fed scanner feature over the network. I was almost completely disappointed on this front as all initial scanning attempts seem to be 1 page at a time - the manual even has a subtle implication here by specifically stating put documents on the glass top. Clearly the HP client software was written for use with a single sheet scanner as there are no software driven options available to the user to scan a stack of pages. FORTUNATELY - the printer is aware of its features. By using the "SCAN TO" option from the printer control panel you can initiate multi-page scanning and direct the results to go any PC running the client software package. This isn't too big of a drawback as you have to walk to the printer to put the pages to be scanned in anyway, although it still is a little frustrating that the software can't control all the capabilities.

- The installs worked perfectly on Windows 2000, but I encountered random scanning ability in Windows XP (NOTE: I wasn't at SP2 yet on this machine which may be related).

- Despite 700 megs of software, the imaging director software doesn't gracefully reconnect when the printer is taken offline or provide much in the way of status. It clearly was written assuming a USB connection and they hacked in the network capability. The result is the software often can hang and needs to be restarted if you power down the printer. This is particular problematic with a laptop where the printer isn't necessarily offline - but the laptop may not be on the network.

Ok - enough with the bad - I am after all keeping the printer. I found the solution to most of my problems...

HP offers a "HP Basic Feature software/driver" download from their support website. This is a software install designed for corporate network usage (~40MB). A simple command line setup call with your printer IP address and it puts the printer driver, TWAIN scanning driver, and network drive for card access on your PC - nothing more. Everything worked well in this mode and even handled power resets on the printer almost immediately. Too bad the boated client software doesn't use this same code base. With this setup you don't have the full blown Image Zone manipulation software or the Send To integration (see above), but you do have a solid network scanner/printer available. I have one full installation workstation and use this smaller client for all the other workstations.


My "real" rating would probably be 4.5 stars out of 5, but since I can't do that, I'll round up.

When my old printer died, I decided to look into an all-in-one since my scanner was getting up there in age and I had begun to notice how convenient having a fax machine in the house would be. I also wanted built-in two-sided printing (since I'd been spoiled with that feature on my last printer), and good print quality (especially photos). I also thought it would be nice to have each color in separate ink tanks so I wouldn't have to replace anything more than what I had used. With this printer I got everything I wanted except for the separate ink tanks.

I've been very impressed with the scan quality and copy quality. I have sent and received faxes with absolutely no problems. I've printed pages of great looking sharp text and impressive looking photos just using the default black and tri-color cartridges (i.e., without putting in the optional photo cartridge). The color LCD and the menu system it uses is great and easy to navigate.

If you're trying to decide between this printer and the 7410, I did some research and emailed HP to confirm what exactly the differences are. The only differences are:
1) The 7410 comes with the extra 250-sheet tray that attaches to the bottom of the printer and adds an extra inch or two to the total height of the printer.
2) On the machine itself, the 7410 has a 'collate' button and an option to collate within the 'copy' menu. HP also calls this 'reverse order printing' and they say it can be activated on the 7310 through the driver (although I have not done it). The same button on the 7310 is 'Lighter/Darker' and the 'collate' option is not in the copy menu.
3) While both printers have built in networking, only the 7410 has built-in wireless networking. This was not an issue for me since I already have a wireless router and I just ran an ethernet cable from my router to the printer. Now any computer that connects to the wireless router is able to print to the printer without having to go through another computer. The printer is basically its own device on the network and relies on nothing other than its network connection (i.e., no usb cables connected). If I had the 7410, the only difference is that I wouldn't have the ethernet cable coming from the router, but the functionality is the same.

I had no problems actually installing the software on any of our computers and have no problems using or accessing the printer from any computer on the network ("accessing" includes accessing any flash card in the media slots). There was a little complication with the software upsetting XP's Data Execution Prevention (DEP), but there is an update on HP's website that took care of that pretty easily.

My complaints:
- If you don't pull out the tray extender, anything you print will fall on the floor. This is kind of annoying if I'm printing from my laptop downstairs, go up to retrieve my print job, and find it all over the floor. Simple solution: If you just leave it pulled out (but not 'flipped' all the way out) it will still catch pretty much everything without having to deal with the thing jutting too far into space.
- As I mentioned before, I wish HP's ink cartridge system was different so that each ink color had its own cartridge that could be replaced as the individual color ran out. On a related note, I wish I could leave the photo cartridge in without having to swap out the black cartridge.

This is a great printer that is the first all-in-one that I have used that could perform all of its many functions really well. It is a little on the expensive side, but you get what you pay for. I have never regretted buying this printer.

PROS: I have a Home Business & this Printer is Great, only have it for a week now, but really impressed. The Photo Printing gives a very professional look, Scans, Copies & does Auto Double Siding which helps with saving paper. Easy to use, love the Legal Size Flatbed Scanner (major reason for buying this Model). Networking Capability, Screen on Panel to look at pics that are loaded. I am really Happy with this Purchase.
CONS: a little noisy when first printing because the tray above the Paper Tray dosen't clip in, so it rumbles a little; but this is not a reason to not buy it. Also the Image Sofware was short a few editing techniques that had been on earlier software, The Software is basic So if you have intense editing to do I suggest getting stronger software, but for Simple Techniques this software is good enough.

Primarily, I wanted a network printer that I could hit from any computer around the house that happened to be turned on. As a much lower priority, I thought that it would be nice to have a fax (from paper, to paper) and photocopy machine. I have no interest in the gadgety memory cards, etc. Reliability was very important to me because I am the only one in the household willing to fix a paper jam or install a patch, which gets old after a while. The sales dude told me that this HP printer would be perfect for me.

The scanner was OK for three weeks, but then "scanner failure, turn power off then on" message was displayed, and I had to exchange the unit.

The printer installation is bizarre - the printer is visible in WinXP's "My Network Places" as if it is another computer, but seems as if it does not have any shared devices. Instead, you have to install a ton of HP software from the CD which gives you 100% access to the all-in-one features, such as the memory card, lots of fax functionality that I will never use, HP Director and HP Image Zone that I find annoying.

I can't find any hits on Google, to make this printer work with Linux, which I had assumed would be trivial.

When I take my laptop to work, WinXP seems to be very concerned that it can not access the memory card that I don't own that isn't in my printer at home! I believe that this is slowing the boot procedure.

My first HP was a LaserJet 3200 All-in-One worked great in Windows 98, and ME, but when I installed in XP operating system the scanner and fax never ran properly. I went to HP web site and ordered the Drivers for XP on the CD ROM when it came I downloaded them onto my computer; then my scanner or fax never ran again in Xp. I'm still upset at HP they can build a printer that can run in Windows but not in XP; but not enough to recognize HP quality. So I bought this printer with lots of add on's. My thoughts are: 96MB's of memory, printing on both sides without you touching the paper, fax setup is a snap and has a fax diagnostic test for idiots like me, USB connection, it has 2.5 displays Menu window but importantly it runs in XP. I like it because "People said they were looking for an All-in-One LaserJet Color" but they don't have any; so they had to settle for this unit. I also it like because of its solid base and front panel style, plus that you can add stuff on it, like a 250 sheet paper tray.

I returned my HP 6110 multifunctional printer to get this. Ha!! what a difference. Software setup is a breeze. It automatically uninstalled my old Hp drivers. I connected to the printer to the network router directly and installed the software . The software automatically picked up the location of the printer and the router seemlessly gave it an IP address. I installed on two desktops (3 and 4yr old runninb XP pro)and a laptop---no problem!!!

The best I liked about this machine is, I can put a compact flash card in the printer and access it from any computer. Even better, I setup the HP instant share and now I send my pictures to all my family and friends without having to download the pics to a computer. Seting up HP instant share takes time, however it is worth the time. Now I put the card in the printer, select the pics I want to share, select a destination (a group of email addresses that have to be setup with HP instant share) and hit send.

Print and scan quality are same as any high end HP printer/photo printer.

I was looking for a multifunction device that could be both a home office printer and a network printer for other computers in the house, and this product from HP had more of the features I was seeking than any other I found. Unfortunately, it has been a chore to get it to work, and the first unit I received had to be exchanged because of a hardware problem. The good news is that HP tech support is generally pretty good at diagnosing and addressing these kinds of problems, but the bad news is that it is a real time sink to go through something like this. And still, if I do the 'typical' install of drivers and software, the process destroys my desktop's network drivers (apparently as it automatically uninstalls a scanning program that goes with my old HP Scanjet). If it all worked, it would be awesome, and the parts that do work are pretty neat. But they still need to get the bugs out of this, and I'm feeling like I was a little too quick to jump on this new product.